How to Request, Understand, and Apply Grantee Feedback

This webinar was provided in partnership with PEAK Grantmaking.

Foundations are increasingly interested in soliciting grantee feedback. But where do you begin, how do you ensure the feedback you collect is meaningful, and most importantly, how do you learn from and act on it?

Whether your organization is considering or already collecting grantee feedback, this webinar explores approaches that foundations are using to regularly understand and apply feedback. GivingData's Roberto Cremonini, Mary Kadzielski of Philanthropy.io, and Siegel Family Endowment's Kyla Kasharian discuss how to build and maintain a successful feedback mechanism, including practical examples of how to:

1. solicit and gather meaningful feedback from grantees;
2. acknowledge feedback in a respectful and productive manner, and
3. use feedback to drive meaningful change that enhances the grantee experience and fosters stronger, trust-based relationships.

You'll come away with ideas and best practices for requesting and addressing feedback, and concrete steps to leverage feedback as a strategic tool for learning, improving your processes, and enhancing collaboration with your grantee partners.